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Effective implementation of a major decision requires


A) perseverance.
B) luck.
C) directing.
D) planning.
E) controlling.

F) C) and E)
G) D) and E)

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Selecting the best option in the decision-making process is


A) simply a matter of plugging variables into a formula.
B) often objective.
C) often subjective.
D) easy.
E) all of the above.

F) A) and B)
G) A) and C)

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Why is monitoring the consequences of decisions important?

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Without proper monitoring,the consequenc...

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A person who analyzes a firm's income and expenses over a specified period and selects appropriate ways to invest extra funds is involved in


A) information technology management.
B) marketing management.
C) human resources management.
D) production and operations management.
E) financial management.

F) A) and B)
G) B) and D)

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Joe met with all of his department heads to listen to their opinions about buying a new machine.Although they all thought it was a good idea,Joe did not buy the machine because his employees did not think it necessary.Joe's leadership style is


A) democratic.
B) autocratic.
C) free-rein.
D) bad.
E) good.

F) A) and E)
G) B) and D)

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If a manager is analyzing several methods for obtaining the money needed to expand operations,she is involved with which of the following resources?


A) Natural
B) Physical
C) Human
D) Financial
E) Structural

F) A) and C)
G) B) and C)

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Maria and Harold have just finished interviewing four candidates who want to work for Jackson Office Supply,Inc.They are involved in which of the following management functions?


A) Planning
B) Analyzing
C) Staffing
D) Controlling
E) Directing

F) A) and E)
G) A) and D)

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C

Conceptual skills are the ability to identify relevant issues and recognize their importance,understand the relationships between them,and perceive their underlying causes.

A) True
B) False

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What are the three leadership styles and under what circumstances is each style most effective?

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The three leadership styles are autocrat...

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Managers engage in planning,organizing,staffing,directing,and controlling.

A) True
B) False

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If a manager is concerned about doing the work with the least cost and waste,then her primary managerial concern is


A) effectiveness.
B) accountability.
C) delegation.
D) hiring.
E) efficiency.

F) None of the above
G) C) and E)

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A person in charge of designing production facilities,purchasing supplies,and ensuring that products meet quality standards is probably a


A) financial manager.
B) production and operations manager.
C) human resources manager.
D) marketing manager.
E) administrative manager.

F) B) and E)
G) A) and B)

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What are the five activities,in the order delineated in your text,of the control process?

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Control encompasses five activities: (1)...

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Production and operations managers are concerned with


A) identifying and efficiently using sources of financing.
B) managing a division.
C) planning,pricing,and promoting products.
D) transforming resources into products.
E) recruiting new employees and developing employee programs.

F) A) and D)
G) C) and D)

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When Karen allows her employees to do their work with little interference,her leadership style is


A) democratic.
B) republican.
C) autocratic.
D) free-rein.
E) analytical.

F) A) and E)
G) B) and E)

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D

_____ make decisions about the use of an organization's resources and are concerned with planning,organizing,leading,and controlling the organization's activities.


A) Managers
B) Shareholders
C) Employees
D) Consumers
E) Suppliers

F) A) and E)
G) C) and D)

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All of the following steps are a part of the decision-making process except


A) defining the situation.
B) developing options.
C) analyzing options.
D) delegating the decision.
E) implementing the decision.

F) B) and D)
G) A) and E)

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When selecting the best option among a series of possible decisions,


A) It is always only possible to choose one.
B) Quantitative analysis is almost always helpful.
C) Sometimes all options must be rejected.
D) There may not be a best option.
E) It may be possible to use a combination of several options.

F) D) and E)
G) A) and B)

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To train employees,answer questions,and provide guidance in doing a task,managers need


A) technical expertise.
B) conceptual skills.
C) analytical skills.
D) leadership skills.
E) creative skills.

F) A) and C)
G) B) and D)

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A

The first step in the control process is to


A) ask your employees to fix any problems.
B) take corrective actions when necessary.
C) investigate the causes of any deviations.
D) measure the actual performance.
E) identify deviations from the standard.

F) B) and D)
G) None of the above

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