Question 1

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

Accepted Answer

A)  give trainees continued practice on using the pamphlet even after they have mastered its use.
B)  report the trainees' low motivation to their supervisors.
C)  require trainees to use massed practice.
D)  show trainees how effectively using the pamphlet will lead to increased sales.E) All of the above
F) A) and D)

Question 2

According to Kirkpatrick's (1976)  taxonomy of training criteria, cognitive, skill-based, and affective outcomes are three ways in which _____ criteria can be characterized.

Accepted Answer

A)  knowledge
B)  learning
C)  results
D)  behavioralE) B) and D)
F) B) and C)

Question 3

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

Accepted Answer

A)  coaching.
B)  behavior modeling.
C)  lecturing.
D)  audiovisual techniques.E) A) and D)
F) A) and C)

Question 4

Research on the Big Five personality variables has indicated that participants high in _____ learn faster in training.

Accepted Answer

A)  agreeableness and extroversion
B)  conscientiousness and extroversion
C)  emotional stability and openness
D)  agreeableness and opennessE) None of the above
F) B) and D)

Question 5

"Perfect practice" is important because it prevents trainees from:

Accepted Answer

A)  adopting bad habits.
B)  learning too much at once.
C)  becoming lazy during training.
D)  focusing too much on their performance on a simple task.E) C) and D)
F) A) and C)

Question 6

In Kirkpatrick's (1976)  taxonomy of training criteria, the _____ criteria traditionally involves a trainee's attitudinal response to a training program.

Accepted Answer

A)  learning
B)  behavioral
C)  results
D)  reactionE) A) and C)
F) All of the above

Question 7

One clear advantage of using distance learning to train employees and students is that:

Accepted Answer

A)  the content is typically better developed than in traditional training programs.
B)  it tends to be cheaper to deliver training content in this way.
C)  these programs are quite popular and tend to lead to higher enrollment.
D)  participants are much more likely to pass a course presented in this way.E) A) and D)
F) C) and D)

Question 8

Grant is delivering a training program to cell phone repair technicians. He divides the training into four week-long segments delivered across eight weeks, with one week of rest after each segment. The type of training practice that Grant is implementing is known as:

Accepted Answer

A)  distributed practice.
B)  disparate practice.
C)  massed practice.
D)  perfect practice.E) B) and D)
F) All of the above

Question 9

Describe a situation in which an organization may choose to conduct a demographic needs analysis. What would be the cause of this analysis? What questions might an organization need to answer through this needs analysis?

Accepted Answer

Responses will vary. Students ...

Question 10

Brad, a retail store manager, notices that one of his employees, Eric, is sleeping in the break room during his shift. Brad needs to give Eric feedback that this conduct is not allowed. You advise Brad that the feedback would be best delivered to Eric:

Accepted Answer

A)  as soon as possible after Eric's behavior was observed.
B)  at the beginning of Eric's next shift.
C)  during Eric's performance appraisal meeting next week.
D)  during Eric's year-end review meeting next month.E) C) and D)
F) A) and D)

Question 11

Research by Smither and colleagues (2003)  suggests that, compared to managers who received no coaching, managers who were coached:

Accepted Answer

A)  were more likely to be promoted within a year.
B)  were less likely to provide feedback to their subordinates.
C)  were less likely to set goals for their subordinates.
D)  were rated more favorably by their subordinates.E) All of the above
F) C) and D)

Question 12

One potential problem with self-directed training is that:

Accepted Answer

A)  many learners dislike it, and they become unmotivated.
B)  some learners use poor learning strategies, which makes this technique less useful.
C)  most learners find it unrealistic, which makes it difficult to transfer training.
D)  some learners miss the trainer-trainee interaction and are less satisfied with the training as a result.E) A) and D)
F) B) and D)

Question 13

An individual who is incapable of being taught something because he or she does not have the necessary knowledge, ability, or experience to allow them to learn it is said to lack:

Accepted Answer

A)  transfer.
B)  readiness.
C)  knowledge of results.
D)  fidelity.E) A) and B)
F) A) and C)

Question 14

The type of job analysis MOST often used to determine training needs is:

Accepted Answer

A)  person-oriented.
B)  organization-oriented.
C)  task-oriented.
D)  learning-oriented.E) None of the above
F) All of the above

Question 15

One way to increase training motivation is to:

Accepted Answer

A)  ensure that trainees set their own goals.
B)  ask trainees to take turns leading the training session.
C)  help trainees understand how the training will benefit them.
D)  use a lecture-based format.E) None of the above
F) All of the above

Question 16

In the augmented framework of training criteria, trainees' beliefs about the transferability of the training program are categorized as:

Accepted Answer

A)  learning.
B)  behavioral criteria.
C)  affective reactions.
D)  utility reactions.E) B) and C)
F) A) and B)

Question 17

Leigh, a manager, provides her subordinates with advice and information about their current performance and discusses ideas and goals for performance improvement. Leigh is engaged in:

Accepted Answer

A)  coaching.
B)  socializing.
C)  modeling.
D)  conspiring.E) A) and C)
F) All of the above

Question 18

In general, research shows that _____ practice is best for short- and long-term retention of skills.

Accepted Answer

A)  massed
B)  distributed
C)  perfect
D)  dividedE) None of the above
F) B) and C)

Question 19

Which of these is a type of training needs analysis?

Accepted Answer

A)  CWB analysis
B)  job analysis
C)  matrix analysis
D)  demographic analysisE) A) and B)
F) All of the above

Exam 8: Training and Development

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

Correct Answer
verified

"Perfect practice" is important because it prevents trainees from:

Correct Answer
verified

Research on the Big Five personality variables has indicated that participants high in _____ learn faster in training.

Correct Answer
verified

Research by Smither and colleagues (2003) suggests that, compared to managers who received no coaching, managers who were coached:

Correct Answer
verified

The type of job analysis MOST often used to determine training needs is:

Correct Answer
verified

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

Correct Answer
verified

An individual who is incapable of being taught something because he or she does not have the necessary knowledge, ability, or experience to allow them to learn it is said to lack:

Correct Answer
verified

According to Kirkpatrick's (1976) taxonomy of training criteria, cognitive, skill-based, and affective outcomes are three ways in which _____ criteria can be characterized.

Correct Answer
verified

Describe a situation in which an organization may choose to conduct a demographic needs analysis. What would be the cause of this analysis? What questions might an organization need to answer through this needs analysis?

Correct Answer
verified
Responses will vary. Students ...
View Answer

One potential problem with self-directed training is that:

Correct Answer
verified

Grant is delivering a training program to cell phone repair technicians. He divides the training into four week-long segments delivered across eight weeks, with one week of rest after each segment. The type of training practice that Grant is implementing is known as:

Correct Answer
verified

Leigh, a manager, provides her subordinates with advice and information about their current performance and discusses ideas and goals for performance improvement. Leigh is engaged in:

Correct Answer
verified

One way to increase training motivation is to:

Correct Answer
verified

One clear advantage of using distance learning to train employees and students is that:

Correct Answer
verified

In Kirkpatrick's (1976) taxonomy of training criteria, the _____ criteria traditionally involves a trainee's attitudinal response to a training program.

Correct Answer
verified

In general, research shows that _____ practice is best for short- and long-term retention of skills.

Correct Answer
verified

Brad, a retail store manager, notices that one of his employees, Eric, is sleeping in the break room during his shift. Brad needs to give Eric feedback that this conduct is not allowed. You advise Brad that the feedback would be best delivered to Eric:

Correct Answer
verified

Which of these is a type of training needs analysis?

Correct Answer
verified

In the augmented framework of training criteria, trainees' beliefs about the transferability of the training program are categorized as:

Correct Answer
verified

Exam 8: Training and Development

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

Correct AnswerverifiedShow Answer

"Perfect practice" is important because it prevents trainees from:

Correct AnswerverifiedShow Answer

Research on the Big Five personality variables has indicated that participants high in _____ learn faster in training.

Correct AnswerverifiedShow Answer

Research by Smither and colleagues (2003) suggests that, compared to managers who received no coaching, managers who were coached:

Correct AnswerverifiedShow Answer

The type of job analysis MOST often used to determine training needs is:

Correct AnswerverifiedShow Answer

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

Correct AnswerverifiedShow Answer

An individual who is incapable of being taught something because he or she does not have the necessary knowledge, ability, or experience to allow them to learn it is said to lack:

Correct AnswerverifiedShow Answer

According to Kirkpatrick's (1976) taxonomy of training criteria, cognitive, skill-based, and affective outcomes are three ways in which _____ criteria can be characterized.

Correct AnswerverifiedShow Answer

Describe a situation in which an organization may choose to conduct a demographic needs analysis. What would be the cause of this analysis? What questions might an organization need to answer through this needs analysis?

Correct AnswerverifiedResponses will vary. Students ...View AnswerShow Answer

One potential problem with self-directed training is that:

Correct AnswerverifiedShow Answer

Grant is delivering a training program to cell phone repair technicians. He divides the training into four week-long segments delivered across eight weeks, with one week of rest after each segment. The type of training practice that Grant is implementing is known as:

Correct AnswerverifiedShow Answer

Leigh, a manager, provides her subordinates with advice and information about their current performance and discusses ideas and goals for performance improvement. Leigh is engaged in:

Correct AnswerverifiedShow Answer

One way to increase training motivation is to:

Correct AnswerverifiedShow Answer

One clear advantage of using distance learning to train employees and students is that:

Correct AnswerverifiedShow Answer

In Kirkpatrick's (1976) taxonomy of training criteria, the _____ criteria traditionally involves a trainee's attitudinal response to a training program.

Correct AnswerverifiedShow Answer

In general, research shows that _____ practice is best for short- and long-term retention of skills.

Correct AnswerverifiedShow Answer

Brad, a retail store manager, notices that one of his employees, Eric, is sleeping in the break room during his shift. Brad needs to give Eric feedback that this conduct is not allowed. You advise Brad that the feedback would be best delivered to Eric:

Correct AnswerverifiedShow Answer

Which of these is a type of training needs analysis?

Correct AnswerverifiedShow Answer

In the augmented framework of training criteria, trainees' beliefs about the transferability of the training program are categorized as:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Responses will vary. Students ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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