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act to reposition the company's product or brand in the minds of potential customers.


A) decide whether to keep or delete the market segment from your product offerings
B) decide which of your competitors would be the most effective partner in a corporate merger
C) identify the important attributes for the product or brand class
D) create a marketing plan that conforms to your customers' perceptions
E) identify market niches that were not previously discovered during the market segmentation process

F) C) and D)
G) A) and E)

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act to reposition the company's product or brand in the minds of potential customers.


A) decide whether to keep or delete the market segment from your product offerings
B) decide which of your competitors would be the most effective partner in a corporate merger
C) discover how target customers rate competing products or brands with respect to these attributes
D) create a marketing plan that conforms to your customers' perceptions
E) market niches that were not previously discovered during the market segmentation process

F) C) and E)
G) A) and B)

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Some Timex wristwatches can be purchased for less than $30; some Rolex wristwatches carry a price tag of several thousand dollars.In general, consumers view Timex watches as being dependable, relatively accurate, and inexpensive.The Rolex brand tends to be perceived as an expensive status symbol.Timex watches can be purchased in drug stores, discount stores, and department stores in all sizes of communities.Rolex watches are distributed more selectively, and are often available only in fine jewelry stores or specialty shops.By using distinctly different pricing and distribution strategies, the marketers of Timex and Rolex watches have attempted to


A) compete for the same segment through different channels of distribution.
B) develop similar products under different names.
C) use a product differentiation strategy.
D) build customer loyalty through direct competition.
E) create cognitive dissonance in consumers who are considering the purchase of a wristwatch.

F) A) and B)
G) A) and E)

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Market segments refer to


A) the relatively heterogeneous group of prospective buyers that result from the market segmentation process.
B) the relatively homogenous group of prospective buyers that result from the market segmentation process.
C) the smallest unit of buyers that have similar needs but do not react similarly in a buying situation.
D) all buyers of a product or service who have previously purchased a particular firm's products or services and who intend to repeat that purchase sometime in the future.
E) all potential buyers of a product or service who intend to purchase a firm's products or services but who have not yet done so.

F) C) and E)
G) A) and D)

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Campbell's found that its canned nacho cheese sauce, which could be heated and poured directly onto nacho chips, was too hot for Americans in the East and not hot enough for those in the West and Southwest.Today, Campbell's plants in Texas and California produce a hotter nacho cheese sauce than that produced in the other plants.Campbell's is using __________ segmentation.


A) demographic
B) behavioral
C) socioeconomic
D) geographic
E) psychographic

F) A) and E)
G) D) and E)

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The purpose of market segmentation is to respond more effectively to the wants of groups of potential buyers in order to


A) maintain market share.
B) increase sales and profits.
C) assume social responsibility.
D) use the firms resources most efficiently.
E) provide the best quality products on the market.

F) A) and D)
G) A) and E)

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ChoiceShirts is an online company that makes custom T-shirts.Customers can make their shirts using any downloaded photo inserted into 600 templates or even design a shirt from scratch.This is an example of


A) family branding.
B) mass customization.
C) synergistic marketing.
D) market melding.
E) specialty customization.

F) A) and D)
G) C) and D)

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Reebok makes shoes with DMX Shear and Foam cushioning.The Premier Control shoe is made for runners whose feet tend to turn out.The Premier Road is made with extra cushioning for pavement runners.This strategy is an example of


A) market segmentation.
B) mass customization.
C) customized manufacturing.
D) single chain marketing.
E) market specific selection.

F) A) and D)
G) B) and C)

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Two key types of synergies are __________.


A) supplier and distributor synergies
B) market and product synergies
C) market dominated and consumer dominated
D) product and production synergies
E) consumer and market synergies

F) C) and E)
G) B) and D)

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One advantage of a market-product grid is that it can be used to


A) make cost-cutting decisions under conditions of uncertainty.
B) screen many new product ideas in order to select the one with best long-run market potential.
C) determine which target market segments to select and which product groupings to offer.
D) select representative samples of consumers for marketing research studies.
E) relate the product life cycle to consumer demand.

F) A) and C)
G) A) and B)

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Toyota makes two types of hybrid automobiles, a small sedan, the Prius, and an SUV, the Highlander.Both provide high mileage for the automobile class.Toyota is using which type of segmentation variable to market these cars?


A) geographic
B) socioeconomic
C) behavioral
D) psychographic
E) demographic

F) C) and E)
G) A) and C)

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FIGURE 9-5 FIGURE 9-5   -In the Apple market-product grid shown above in Figure 9-5, for its PCs, the  Medium/Large Business  segment seems willing to purchase each item in Apple's product line.This allows Apple to enjoy __________. A) segmentation synergies B) marketing synergies C) product synergies D) 80/20 rule E) usage rates -In the Apple market-product grid shown above in Figure 9-5, for its PCs, the "Medium/Large Business" segment seems willing to purchase each item in Apple's product line.This allows Apple to enjoy __________.


A) segmentation synergies
B) marketing synergies
C) product synergies
D) 80/20 rule
E) usage rates

F) B) and C)
G) D) and E)

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Kellogg's different types of cereals, each targeted at a different type of user, are an example of multiple products aimed at multiple markets.Manufacturing these different cereals is clearly more expensive than producing one but seems worthwhile if it adds to the manufacturer's sales revenues and profits, doesn't reduce quality or increase price, and


A) conforms to all FDA guidelines.
B) creates economy of scale.
C) decreases the cost of the physical plant.
D) stabilizes the sales revenues and profits.
E) better serves the customers' needs.

F) C) and D)
G) A) and D)

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FIGURE 9-4 FIGURE 9-4   -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Marketing synergies and efficiencies run horizontally because A) the first potential growth opportunity would be the breakfast market. B) there are multiple markets and actions that can be simultaneously addressed. C) a single kind of marketing action can reach customers that buy different  products.  D) the product offerings are virtually the same and the marketing action can be as simple as offering current customers coupons to buy larger quantities. E) the columns correspond to production synergies and efficiencies. -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Marketing synergies and efficiencies run horizontally because


A) the first potential growth opportunity would be the breakfast market.
B) there are multiple markets and actions that can be simultaneously addressed.
C) a single kind of marketing action can reach customers that buy different "products."
D) the product offerings are virtually the same and the marketing action can be as simple as offering current customers coupons to buy larger quantities.
E) the columns correspond to production synergies and efficiencies.

F) C) and E)
G) None of the above

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The greatest benefits to consumers when a firm chooses a one product multiple market strategy is __________.


A) improved service
B) increased number of choices
C) higher product quality and consumer value
D) lower retail prices because of lower marketing costs
E) lower retail prices because of lower production costs

F) A) and D)
G) B) and C)

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Positioning that involves competing directly with competitors on similar product attributes in the same target market is referred to as __________.


A) competitive repositioning
B) position downsizing
C) differentiation positioning
D) head-to-head positioning
E) product distinction positioning

F) B) and D)
G) A) and C)

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Tony Hsieh, CEO of Zappos, offers $2,000 to anyone who


A) identifies a completely new market segment with a product to match it.
B) can find a way of improving service to on-line customers.
C) takes the loyalty training class and decides to quit anyway.
D) can find a shoe-related product that Zappos does not already carry.
E) create a theme for "Weirdo Wednesday" when company meetings are held.

F) D) and E)
G) A) and B)

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Which of the following is a criterion used for selecting a target segment?


A) potential for increased profit
B) similarity of needs of potential buyers within a segment
C) difference of needs of buyers among segments
D) competitive position
E) potential of a marketing action to reach a segment

F) C) and E)
G) None of the above

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College dorm residents frequently want to keep and prepare their own food and snacks to save money or have a late night snack.However, their dorm rooms are often woefully short of space.MicroFridge understands this and markets a combination microwave, refrigerator, and freezer targeted to these students.MicroFridge is using which type of segmentation basis?


A) demographic segmentation
B) psychographic segmentation
C) geographic segmentation
D) behavioral segmentation
E) socioeconomic segmentation

F) B) and D)
G) All of the above

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What is product differentiation? How does it relate to market segmentation? How does it potentially improve a firm's revenues?

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Product differentiation is a strategy th...

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